Managed IT Services
What is an MSP?
An MSP, or Managed Service Provider, is an IT business that offers Managed IT Services, or the same services an on-site IT technician would provide. It does so at a fraction of the cost of hiring full-time staff, and it can provide remote IT support. When a business is too small to employ a full-time IT staff member or maintain an IT department, it often turns to an MSP for support.
Business Analysis
Understanding your core objectives and pain points.
Technical Assessment
Identifying your current IT infrastructure and needs.
Goal Alignment
Setting goals and milestones based on your expectations.
MSP Managed IT Services
Because MSPs work with a diverse range of clients and technologies, they typically have a broader understanding of the technology landscape and emerging trends. They’re also usually more cost-effective, offering services through monthly contract agreements instead of in-house IT staff and wages.
Solution Design
Creating a detailed blueprint for your cloud architecture.
Security Planning
Implementing advanced security measures from the start.
Resource Allocation
Determining the necessary resources and budget.
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World Class Managed IT Solutions for Every Business
Computer Security
Nexlo constantly monitors all your computers and servers for security events and intrusions. Computer security is approached holistically from client training, 24/7 monitoring, software and OS updates, vulnerability scans, Offsite SIEM (Security Information Event Monitoring) and compliance with Australia’s Essential Eight framework.
Helpdesk Support
We offer onsite and remote support. When you first call or email you are responded to by a human not an automated message or a person you have never spoken to before. 90% of all helpdesk calls are fixed within the first call (Nexlo internal tracking numbers).
Email Security
Nexlo provides a state of the art [email phishing filter]. It uses 100’s of data points to verify the legitimacy of an email. Using AI training data on past emails can spot out impersonation and new attacks.
System and Software Updates
Around 60% of all cyber compromises are because of unpatched software or hardware. Nexlo constantly monitors computers for out-of-date software and Operating Systems and installs the latest, most secure and feature-filled version.
IT consultation
We will act as your IT team when dealing with other software or hardware vendors (Business Apps like PropertyMe for real estate) and answer questions or apply configurations they need added for their software to work. Discussions of upgrades, end of life devices.
Office 365 billing and management
We are partnered with a Sydney company who provides our licenses for Office 365. We manage your entire Office 365 tenancy from security, user administration and security.
Enterprise Backup Solution
We backup all critical data in multiple locations securely to guarantee reliable data protection and restoration. Using our Partner Datto’s world class backup technology.
The true benefits to small business from Managed IT Services go far beyond fixing issues when they arise. It’s about proactive monitoring, reliable security, and expert support that keeps your systems running smoothly, reducing downtime, and allowing you to focus on growing your business with confidence.
Managed IT Service Solutions
MSP services give small businesses access to enterprise-grade IT support without the high costs of in-house teams. With proactive monitoring and fast issue resolution, you’ll reduce downtime and improve productivity.
Reduced Costs
MSP partnerships reduce outages and speed up recovery, saving businesses significant productivity and revenue losses.
Professional Management
CompTIA reports MSP clients cut IT costs by 1–49%, with 13% saving over 50% annually.
24/7 Support
Nexlo provides 24/7 support to keep your business running smoothly with help available anytime you need it.
Testimonials
What Our Clients Say
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Common Questions
Frequently Asked Managed IT Service Questions
Find answers to common questions about our IT Services and how they provide businesses on the Central Coast and, more broadly, throughout NSW with peace of mind.
How does your pricing structure work for Managed Services, and are there different tiers available based on our specific needs and budget?
Nexlo charges on a per user per computer basis. For example, if two users share a computer you will only be charged for one computer. If a user has a desktop computer and a laptop you will be charged for two computers. Other items such as Email security, Backups, Office 365 etc are charged as separate line items.
Are there any limitations on the number of devices covered under the Managed Services agreement?
No there is no limit.
How does your Managed Services adapt to the evolving needs of our business over time? Can we easily scale up or down depending on changes in our operations?
That is the great thing about Nexlo, we are flexible with our agreements. If you are downsizing and no longer need to have as many users/computers we can remove those computers from the invoice (given a month’s notice). The same applies if your business is growing, we will expand with your needs.
Are there any additional fees for after-hours support or emergency assistance, or are these services included in the standard package?
Most standard agreements come with after hours and weekend work included with no extra fee, they may have longer response times then work hour response times. If after hours and weekend support with the same response times are required, we can tweak the agreement to reflect that.
How does your Office 365 Billing and Management service simplify the management process for us? Are there additional costs involved, or is it included in the overall package?
Nexlo has a reseller agreement with a certified Microsoft reseller in Sydney. They provide us with competitive pricing, support, and license management tools. Using Nexlo for your Office 365 subscriptions means you do not need to handle any administrative or billing tasks. The only cost you pay is for your Office 365 licenses, the management of your Office 365 environment is covered under the monthly SLA agreement.
Can you provide references or case studies from other clients who have used your Managed Services, particularly those in a similar industry or with similar IT needs?
All of our case studies are located [here]. You can also view our Google reviews [here].
What industries do your current clients operate in?
We can offer services to any business niche. However, currently we have a wide range of clientele operating in the following industries:
- Accountants
- Strata Managers
- Real Estates
- Property Valuers
- Retail
- Engineers
- Payroll and Bookkeeping
- Civil services
- Health